Al Meezan Investment Management Limited is taking applications for a Desktop Support Officer in its IT department in Karachi. The post handles technical support for users, hardware and software troubleshooting, IT equipment upkeep, and the general health of desktop systems.
You are the first point of contact when someone calls or emails with a problem. Remote troubleshooting through diagnostic questioning, working out the right fix from what the end user tells you, then walking them through it. Unresolved issues get escalated to the next support level, and faults have to clear within SLA, with data centre operations escalated internally or externally where needed.
Installing, maintaining and troubleshooting hardware and software across all Al Meezan branches is part of the brief. A bachelor’s in Computer Science or an equivalent degree with one to two years in the field is the requirement, plus help desk, network troubleshooting and software configuration skills. This Desktop Support Officer Karachi post is among the Al Meezan Investments Jobs open now, and applications go through the careers portal.
| Field | Value |
| Position | Desktop Support Officer – IT |
| Company | Al Meezan Investment Management Limited |
| Location | Karachi, Sindh, Pakistan |
| Job Type | On-site |
| Experience Required | 1 to 2 years |
| Expected Salary | Market Competitive |
| Apply Method | Online application: https://careers-amim.mydecibel.com with the position mentioned in the subject |
| Deadline | Not Specified |
Al Meezan Investments Jobs Requirements
- Bachelor’s in Computer Science or an equivalent degree from a recognised university
- 1 to 2 years of related field experience
- Help desk support, hardware and network troubleshooting, software installation and configuration
Job Description
- Act as the first point of contact for users seeking technical assistance by phone or email
- Perform remote troubleshooting through diagnostic techniques and relevant questions
- Work out the best solution from the details the end user provides and guide them through it
- Escalate unresolved issues to the next level of support
- Run thorough diagnostics with end users to enable first contact fault resolution
- Resolve faults within SLA and escalate to internal or external teams where required, particularly for data centre operations
- Install, maintain and troubleshoot computer hardware and software across all branches
How to Apply
Apply for Al Meezan Investments Jobs at https://careers-amim.mydecibel.com and mention the position in the subject.
